Return & Exchange Policy

At My Store, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to make it right. Please read our return and exchange policy below.

⏰ Return Window

We accept returns within 30 days of the delivery date. Items must be returned in their original condition — unused, unwashed, undamaged, and in original packaging with all tags attached.

✅ Eligible Items for Return

• Items that are defective or damaged upon arrival
• Items that were incorrectly shipped (wrong item or size)
• Unused items in original packaging within the 30-day window

❌ Non-Returnable Items

The following items are not eligible for return or exchange:

• Perishable goods (food, flowers, etc.)
• Intimate or sanitary goods (underwear, swimwear, etc.)
• Hazardous materials or flammable liquids
• Digital downloads or gift cards
• Items marked as Final Sale
• Items that have been used, washed, or altered

🔄 Exchange Policy

We offer exchanges for items of the same value. If you'd like a different size, color, or variant, please contact us within 30 days of delivery. Exchanges are subject to product availability. If the desired item is out of stock, we will issue a store credit or full refund.

💰 Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or credit card company may take additional time to post the refund.

🚚 Return Shipping

• Defective or incorrect items: My Store will cover the return shipping cost.
• Change of mind returns: The customer is responsible for return shipping costs.

We recommend using a trackable shipping service for your return. My Store is not responsible for items lost during return shipping.

📝 How to Initiate a Return or Exchange

1. Email us at think_anodes.8l@icloud.com with your order number and reason for return.
2. Our team will review your request and respond within 1–2 business days with instructions.
3. Pack your item securely and ship it to the address provided by our team.
4. Once received and inspected, your refund or exchange will be processed promptly.

📧 Contact Us

Have questions about a return or exchange? We're happy to help!

📧 think_anodes.8l@icloud.com

We aim to respond within 1–2 business days. Thank you for shopping with My Store!