Shipping Policy
Shipping Policy
At My Store, we are committed to delivering your orders quickly, safely, and reliably. Please read our shipping policy carefully so you know exactly what to expect when you shop with us.
📦 Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.
🚚 Shipping Methods & Estimated Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–10 Business Days | Calculated at checkout |
| Expedited Shipping | 2–5 Business Days | Calculated at checkout |
| Express Shipping | 1–3 Business Days | Calculated at checkout |
| Free Standard Shipping | 5–10 Business Days | Free on orders over $50 |
*Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak seasons.
🌍 International Shipping
We currently ship to select international destinations. International shipping rates and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
📍 Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number. You can use this number to track your package directly on the carrier's website. Please allow up to 24–48 hours for tracking information to become active.
📬 Shipping Address
Please ensure your shipping address is complete and accurate at the time of checkout. My Store is not responsible for orders delivered to incorrect addresses provided by the customer. If you need to update your address, please contact us immediately after placing your order.
📦 Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order or a suitable replacement.
📞 Contact Us
If you have any questions about your shipment, please don't hesitate to reach out to our support team:
We aim to respond to all inquiries within 1–2 business days.